🌴 Please note: We are on holiday from the 20th June 2026, orders placed after 18th June 2026 will be processed on our return on 5th July. Thank you for your understanding!
🌴 Please note: We are on holiday from the 20th June 2026, orders placed after 18th June 2026 will be processed on our return on 5th July. Thank you for your understanding!
PLEASE READ!!! DUE TO LOGISTICS LIMITATIONS, CHILLED AND FROZEN PRODUCTS ARE COLLECTION ONLY FROM THE SHOP

Terms of service

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TERMS OF SERVICE

OVERVIEW

Welcome to Greenlands Health Store! The terms “we”, “us” and “our” refer to Greenlands Health Store. Greenlands Health Store operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Greenlands Health Store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy].

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products. However, descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

Greenlands Health Store reserves the right to accept or decline your order for any reason. Your purchases are subject to return or exchange solely in accordance with our [Refund Policy]. You represent and warrant that your purchases are for your own personal use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or to any third-party for any modification, price change, or suspension of the Service.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier (Royal Mail), title and risk of loss passes to you. Please refer to our Shipping Policy for specific delivery timelines.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, text, images, and graphics, are owned by Greenlands Health Store and are protected by United Kingdom and international copyright laws.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

Greenlands Health Store is powered by Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Greenlands Health Store.

SECTION 8 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 9 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK regulations, rules, or local ordinances; (d) to infringe upon or violate our intellectual property rights.

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. To the fullest extent provided by law, in no case shall Greenlands Health Store be liable for any injury, loss, claim, or any direct, indirect, or incidental damages of any kind.

SECTION 11 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 12 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

PAYMENT & BILLING TERMS

  • Accepted Payments: We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay.

  • Payment Timing: Your card will be debited immediately upon confirmation of your order at checkout.

  • Secure Checkout: All transactions are processed through a secure, SSL-encrypted connection to ensure your personal and financial information is protected.

  • VAT: All prices listed on our website are inclusive of VAT at the current UK rate.

SECTION 13 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@greenlandsonline.co.uk.

Our Business Details: Greenlands Health Store Limited Address: 14 Greenwich Market, London, SE10 9HZ Email: support@greenlandsonline.co.uk Phone: 0208 293 9176 Company Registration Number (UK): 08187947 VAT Number: 629041157